GDPR Privacy Policy
Who We Are
This Privacy Policy relates to information about you (“personal data”) which is obtained by DirectDrive Driving School Ltd and for which DirectDrive Driving School is the Data Controller. This notice provides you with information regarding our obligations and your rights in compliance with the General Data Protection Regulation (GDPR)
DirectDrive Driving School registered address is Challenge Hs, 616 Mitcham Rd, Croydon, Surrey, CR0 3AA
DirectDrive Driving Schools Purpose
DirectDive Driving Schools purpose and overall mission are teaching safe driving to learner drivers, to uphold a high standard of driving tuition and to contribute to making the roads a safer place to be.
What personal data might DirectDrive Driving School collect about you?
We may collect the following types of personal data from you (the customer): your name, email address, postal address, telephone or mobile number, date of birth, driving licence number, bank account details to allow our payment processors to process refunds if required, details about payments to and from you and other details of products and services you have purchased from us.
Special Categories of Personal Data
We do not collect “special categories of personal data” about our customers (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).
Why does DirectDrive Driving School use your personal data?
We may process your personal data for a number of reasons, and DirectDrive Driving School will only use your personal data where it has an appropriate legal basis, such as We use your personal data to provide our services or products to you. We may also use Customer Data to telephone, text, email and send you postal (direct mail), to ensure you are fully aware of our terms and conditions, booking confirmation and any other information we deem necessary to fulfil our contract with you.
Our driving instructors and instructor trainers may use driving lesson recording devices, like dashcams or similar video recording devices that are utilised to enhance your training experience. The data and footage captured may also be used as evidence in the event of an insurance claim or police investigation.
We use both employed and franchised driving instructors to provide you with driving lessons. Your personal data such as name, address and phone number will be passed to the driving instructor that has been allocated to provide your driving lessons. They will also receive information regarding payments made but this will not include any card details unless you choose to make a payment to them directly.
All of our employees and franchisees have completed GDPR training and signed a letter of compliance for your protection.
Upon the successful passing of each part of your instructor training, it’s our standard operating practice to request a photograph and customer review that we can place on our website and social media such as Facebook and Google My Business for marketing purposes. It is your absolute right to refuse or consent to have a photo taken and for its use as part of our marketing strategy.
We respect your privacy at all times. Your information will never be disclosed or shared with others without your consent unless required to do so by law.
In relation to correspondence, you have entered into with us whether by letter, email, text, social media, message board or any other means, and to contact you about any content you provide.
For internal record keeping, so as to keep a record of your relationship with us.
To use IP addresses to identify the location of users, to block disruptive use and to establish the number of visits from different countries. For market research.
To analyse and improve the activities and content offered by DirectDrive Driving School website to provide you with the most user-friendly navigation experience. We may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes.
For the dissemination of relevant information to journalists.
2) Legal obligation:
We may also need to comply with legal requests where disclosure is required or permitted by law. For example, to government bodies for tax purposes or law enforcement agencies for the prevention and detection of crime, subject to such bodies providing us with a relevant request in writing.
3) Contract:
We may process your personal data where it is necessary for the performance of a contract with you, such as for completion of transactions you have entered into with DirectDrive Driving School or the activity or online content you have signed up for.
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, where you make online purchases or a ring back request or fill out a request for more information form). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
4) Consent:
We will only process your personal data for the following reasons with your consent:
To send you marketing information about our projects, our test passes, Young driving events and other related services we offer. You may withdraw your consent at any time. Please see the “What are your rights?” section of this privacy policy below for instructions on how to withdraw consent.
Data processed outside of the EU
Your data will not be processed outside the EU.
When and why we will send you personalised marketing communications
DirectDrive Driving School instructor training division will only contact you for marketing purposes, for example, to keep you up to date with our services.
We will make it easy for you to tell us if you would like to receive marketing communications from us and hear more about our work and the ways in which you would like to receive this information (post, email, SMS and phone). You can withdraw your consent at any time, and we will not send you marketing material if you tell us that you do not wish to receive it.
How and when we collect personal data about you
DirectDrive Driving School Ltd may collect your personal data in the following circumstances: When you give it to us DIRECTLY:
You may give us your personal data directly when you, sign up for one of our events, purchase products from the DirectDrive Driving School online shop, fill out a ring back request or a request for more information from or when you communicate with us by phone or email.
When you give it to us INDIRECTLY:
You may give us your personal data indirectly when you sign up at events such as street stalls, fetes, or via a third-party website. These independent third parties will pass your data to DirectDrive Driving School Ltd where you have indicated that you wish to seek our services and have given your consent to DirectDrive Driving School processing your personal data or it is a necessary part of completing a contract with you.
When you access DirectDrive Driving School Social Media:
We might also obtain your personal data through your use of social media such as Facebook, WhatsApp, Twitter or LinkedIn among others, depending on your settings or the privacy policies of these social media and messaging services. To change your settings on these services, please refer to their privacy notices, which will tell you how to do this.
When we use cookies:
Cookies are a useful way for us to understand how customers use our website and/or use a mobile app. When you visit our website or use a DirectDrive Driving School Ltd app we will collect data from your computer or other devices such as a smartphone or tablet through the use of “cookies”. Cookies are created by your web browser when you visit our website. Every time you go back to the DirectDrive Driving School Ltd website, your browser will send the cookie file back to the website’s server. They improve your experience of using our website, for example, by remembering your preference settings so that you are presented with information likely to be most relevant to you, and by measuring your use of the website to enable us to continuously improve our website to ensure that it meets your needs. Cookies can also be used to show you relevant DirectDrive Driving School Ltd content on social media services such as Facebook – these are known as ‘retargeting’ or ‘advertising’ cookies. For information on the types of cookies we use, how we use them and how you can control your cookie preferences, see DirectDrive Driving School Ltd cookie policy.
If you visit our website as an anonymous visitor (e.g. you switch off cookies), DirectDrive Driving School Ltd may still collect certain information from your browser, such as the IP address (an IP address is a number that can uniquely identify a computer or other internet device).
This DirectDrive Driving School Ltd instructor training website contains hyperlinks to websites owned and operated by other organisations. These include other organisations (such as the Theory Test Pro), These third-party websites have their own privacy policies, including policies on their use of cookies, and we urge you to review them. They will govern the use of personal data you submit or which is collected by cookies whilst visiting these websites.
We cannot accept any responsibility or liability for the privacy practices of such third-party websites and your use of such websites is at your own risk
Will DirectDrive Driving School Ltd share your personal data with anyone else?
We will only use your personal data within DirectDrive Driving School Ltd for the purposes for which it was obtained. DirectDrive Driving School Ltd will not, without your consent, share or sell your personal data with any third party for their own marketing purposes, and you will not receive marketing from any other companies, charities or other organisations as a result of giving your details to us.
DirectDrive Driving School Suppliers
We may need to share your personal data with service providers who help us to deliver our projects. These “data processors” will only act under our instruction and are subject to pre-contract scrutiny and contractual obligations containing data protection clauses that protect your personal data. We do not allow these organisations to use your data for their own purposes or disclose it to other third parties without our consent and we will take all reasonable care to ensure that they keep your data secure.
How long will DirectDrive Driving School keep your personal data?
We will hold your personal data on our systems for as long as is necessary for the purposes described above and in accordance with applicable laws.
Where you contribute material to us, e.g. user-generated content or in response to a particular campaign, we will only keep your content for as long as is reasonably required for the purpose(s) for which it was submitted unless otherwise stated at the point of generation.
What are your rights?
Where DirectDrive Driving School Ltd relies on your consent to process your personal data, you can withdraw this consent at any time. If you wish to withdraw your consent please contact us via our email or address provided below. You are entitled, in accordance with applicable law, to object to or request restriction of processing of your personal data, and to request access to, rectification, erasure and portability of your own personal data. The accuracy of your information is really important to us. We want to ensure that we are able to communicate with you in ways that you are happy with and to provide you with information that is of interest. If you are aware of changes or inaccuracies in your personal data you should inform us of such changes so that the personal data may be updated and corrected.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights listed above). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. If you wish to change how we communicate with you or update the information we hold, then please contact us: email us at info@instructortrainingcentre.co.uk
Write to us at DirectDrive Driving School, Challenge Hs, 616 Mitcham Rd, Croydon, Surrey, CR0 3AA
Additionally, you can opt out of email separately:
Email – You can opt out of marketing emails at any time by clicking the unsubscribe link in any marketing email from DirectDrive Driving School.
How long will it take for these changes to be effective?
We endeavour to meet the following service levels where supporters opt-out of receiving marketing information:
Email – 24 hours from receipt of email
SMS – 24 hours from receipt of a request to opt out
Telephone – 24 hours from receipt of the request to opt out
Mail – 28 days from receipt of ‘do not mail’ request. This period is longer than for other channels due to the production times for mailing campaigns, and in most cases, we would expect the change to be effective much more quickly.
How DirectDrive Driving School keeps your data safe
We ensure that there are appropriate technical controls in place to protect your personal details. Where possible, our online forms use industry-standard encryption and our network is protected and routinely monitored.
We undertake regular reviews of who has access to information that we hold to ensure that your personal data is only accessible by appropriately trained staff, volunteers and contractors.
We use external companies to collect or process personal data on our behalf. We do comprehensive checks on these companies before we work with them, and put a contract in place that sets out our expectations and requirements, especially regarding how they manage the personal data they collect on our behalf or have access to. We have a robust partner monitoring framework to ensure these contractual obligations are met. How to make complaints about this policy or raise privacy concerns
If you would like more information or have any questions about this policy, please contact our team by email at info@instructortrainingcentre.co.uk or write to us at DirectDrive Driving School, Challenge Hs, 616 Mitcham Rd, Croydon, Surrey, CR0 3AA
To make a formal complaint about DirectDrive Driving School Ltd approach to data protection or raise privacy concerns directly with our data protection team, please contact:
Data Protection Team DirectDrive Driving School, Challenge Hs, 616 Mitcham Rd, Croydon, Surrey, CR0 3AA
Email: info@intructortrainingcentre.com
You also have the right to make a complaint direct to the UK’s data protection authority, the Information Commissioner’s Office (ICO). The ICO can be contacted at https://ico.org.uk/global/contact-us/Concerns can be also be logged via the ICO website.
Changes to DirectDrive Driving School Ltd Privacy PolicyThis Privacy Policy may be updated from time to time so you may wish to check it each time you submit personal data to DirectDrive Driving School Ltd.
The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to use the DirectDrive Driving School Ltd website to submit personal data to DirectDrive Driving School Ltd.
If material changes are made to the Privacy Policy we will notify you by placing a prominent notice on the website.
This version was last updated on 10th May 2018.